The reason for this is that JSD is meant to maintain a clear communication channel with the customer so that they stay up-to-date on their requests. If not, why not and what would be an alternative?Īnswer: Generally speaking you do not want to move JSD issues from the original project. If a JSD issue comes in that requires development should I move that issue to the appropriate JSW project. Question: We use JSW currently for our development initiatives. That said, you can always move them back using the same steps. It might be a good idea to create a test Next-gen and get comfortable with what it can and cannot do before moving. A word of caution before proceeding: Next-gen is intentionally a simplified project template and does not provide the flexibility and many of the powerful features of Classic projects. Migrate from a next-gen and classic project explains the steps. However, you can manually move your issues via bulk-move. Question: How do I change my current project to a Next-gen project?Īnswer: At this time you cannot change your Classic project to Next-gen. Finally, this only applies to Cloud as Next-gen and Roadmap are Cloud only features. If you are using a Classic project you will not see the Features option nor be able to enable the Roadmap Feature. Question: Where is the "Features" option? I want to enable the Roadmap feature.Īnswer : Features and Roadmap are associated with the new Next-gen projects. Why is the 'request type' field empty on some issues in a Service Desk project?.How can I create queues spanning my projects so that the agents don't need to switch between projects? I have multiple JSD projects that are managed by the same agents.Why can't I create a Kanban board for my project? When I try to do so my project isn't available in the Location dropdown list.How can issues be shared between customers?.without having to make them Agents and incur additional costs? How can I allow Jira Software users to view JSD issues, boards, dashboards, etc.Emails are not creating issues in my project, what are the possible causes?.If not, why not and what would be an alternative? We use JSW currently for our development initiatives.How do I change my current project to a Next-gen project?.Where is the "Features" option? I want to enable the Roadmap feature.So, if you don't find what you're looking for, dive deeper using the search function (the magnifying glass at the top of any page). We hope that this FAQ is useful to you, but it can never replace the hundreds of questions and answers found on the Atlassian Community. Either, this is still something that is quite a "high touch" on-boarding process.Welcome to the Community, and this Focused-FAQ! Here, we've pulled together some of the most frequently asked questions associated with Jira Service Desk (JSD). It's not too difficult, I just hire people on Upwork to do the code, there are many people capable of doing google apps scripting and the Trellinator documentation takes them through a detailed description of how it works.Īlternatively I can handle that process for you. The implementation of Trellinator commands requires coding, though. Trellinator is free and open source, and can be set up reasonably simply by following these instructions but the setup is still pretty cumbersome: This will allow you to try it out and assess it for your team. You can book an installation from the website or email if you can't find a suitable spot. It's listed as an official Trello integration, but it needs a very "hands on" install. You can see how to set up Trellinator here:Īctually the example I talk about above using the board level notification is the example shown in the Trellinator overview video on the jacco Benko Board has a crappy on-boarding process, it's not a power up and you can't install it on your own unfortunately. In terms of alerting team members of the new enquiry, you can just post a new comment new enquiry" and then everyone on the board will get that notification and the first person to see that can assign themselves to the card.Īlternatively you could do a strict round robin with Trellinator like this:īenko Board is written in Trellinator. You can try it out by emailing then I'll reply with a screenshot of what my reply looks like when I'm sending it to you :) Jacco yep that's right if you followed by your message, then the reply will go to the sender of the email.
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